The PCC - Donor must detect and identify errors immediately, to facilitate urgent corrections. As a first line of contact, this role will independently assist members, providers and physician offices by clarifying and researching desired information and resolving problems related to pharmacy benefits in a busy call center environment. This position researches and explores answers and alternative solutions, and implements solutions to escalated and unresolved problems. Handle customer accommodations independently with good judgment. Enhance organization reputation by accepting ownership for responding to new and different requests.
As the first line of contact, will assist approximately 50-70 inbound and outbound members, providers and physician calls per day in a busy call center environment. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable. Accurately obtain and enter patient information, including shipping, insurance and payment information. Provide patients with price quotes, order status, insurance verification's and proof of deliveries. Handle customer accommodations independently with good judgment and involving a Supervisor/Manager only when necessary. Special projects as assigned.
High School diploma or GED required. 2-3 years or relevant experience. Bachelors degree preferred. Pharmacy Technician Certification: National preferred, State license a minimum. General PC knowledge including Microsoft Office, Internet, Outlook Email and General Call Center Systems. Thorough, demonstrated understanding of medical/pharmacy terminology. Strong technical and interpersonal skills and the ability to maintain strict confidentiality. Ability to adapt in a dynamic work environment, learn quickly, solve problems and make independent decisions. Excellent verbal and written communication. Full knowledge of department processes. Willingness to work a flexible schedule during peak times.
ABOUT THE DEPARTMENT
Founded in 1973, Freedom Fertility Pharmacy was one of the first pharmacies to focus exclusively on the needs of fertility patients. Today, as an Express Scripts subsidiary, Freedom is America's leading fertility pharmacy, delivering more medications nationwide than any other fertility-dedicated pharmacy. Our teams at Freedom specialize in the unique needs of our patients by providing medication compounding, expedited delivery, superior customer service and comprehensive patient support.
ABOUT EXPRESS SCRIPTS
At Express Scripts, we dare to imagine a better health care system, and were driven to make it happen. Where some see obstacles, we see possibilities. Were challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.
We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes like no one else can. We believe health care can do more. We are Champions For BetterSM.
Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all. Associated topics: aide, cardiac, care, chha, crma, elderly, lds, maternity, patient care technician, ward
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.